Verizon’s Visible Wireless investigating hacked customer accounts

Enlarge (credit: Steve Halama)

Numerous Visible Wireless subscribers are reporting their accounts have been "hacked" this week. Visible runs on Verizon's 5G and 4G LTE networks. Rather than being a Mobile Virtual Network Operator (MVNO), Visible is actually owned by Verizon.

Suspicions of a data breach at Visible started Monday when some customers saw random unauthorized purchases on their Visible accounts:

@Visible I was just hacked! They sent themselves a phone and changed my address! Urgent!’ How do i@stop this!!!! HURRY!!

— Kelley (@ksmrz77) October 12, 2021

On the Visible subreddit, users have reported seeing unauthorized orders placed from their accounts, with a shipping address different from theirs:

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